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Author: Keith Kirkpatrick

Telecom customer experience automated ticket correlation
July 1, 2022

Utilizing Automated Ticket Correlation to Improve CX Responsiveness

June 30, 2022

CX Market Forecasts

Taco Bell customer experience technology enhancements
June 22, 2022

Using Tech and Physical Design to Meet Customer Priorities

Consumer emotion and sentiment
June 14, 2022

Developing Deeper Emotional Connections with Customers

Contact center AI and automation
June 9, 2022

Helping Agents Respond to Inquiries Via Automation and AI

5G wireless customer experience
June 7, 2022

Leveraging 5G to Provide Friction-Free CX

Telecommunications customer service
June 6, 2022

Is Zero-Touch the Answer for Telcos?

Call center automation
May 26, 2022

ASAPP Launches AutoSummary Service API to Enable Automatic Call Center Functions

May 23, 2022

The Impact of Vocal Tones on Persuasiveness

Retail customer experience
May 20, 2022

Declining Retail Sales Should Not Mean Abandoning CX Efforts

boutique customer experience
May 17, 2022

Creating a Boutique Experience to Improve CX

customer experience perceptions
May 17, 2022

We Are Working – Really!

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