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Author: Keith Kirkpatrick

Customer support for product design problems
September 16, 2022

Mitigating Product Design Issues with CX

Limiting negative customer experiences
September 13, 2022

Reducing Negative Peaks to Improve CX

Managing customer complaints
September 12, 2022

Managing Customer Complaints Effectively and Efficiently

Captive portals for customer experience
September 6, 2022

Improving CX Via Captive Portals

Customer onboarding
September 1, 2022

Improving the Onboarding Process to Improve CX

Building a CX Team for Success
August 31, 2022

Building a CX Team for Success

Best of breed customer experience software
August 29, 2022

Best-of-Breed versus Single Vendor Software

Customer Experience Technology Guide
August 22, 2022

Demystifying the CX Technology Stack

Supporting live agents telecommunications
August 18, 2022

Supporting Live Agents with Robust Technology Is Still Key to Enabling Excellent CX

Customer feedback
August 15, 2022

Enticing Customers to Provide Feedback

Employee advocacy for customer experience
August 2, 2022

Using Employee Advocacy to Support CX Efforts

Customer service callbacks
July 19, 2022

Using Callbacks to Improve CX and Drive Revenue

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