Author: Keith Kirkpatrick

Intel and DigitalBridge Group Announce the Formation of Articul8
January 19, 2024

Intel and DigitalBridge Group Announce the Formation of Articul8

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of Articul8, a new enterprise-focused generative AI platform created by Intel and DigitalBridge, and discusses its potential for competing...
Google Announces New AI Powered Tech for Retailers
January 18, 2024

Google Announces New AI Powered Tech for Retailers

The Futurum Group’s Steven Dickens and Keith Kirkpatrick cover Google’s retail-focused announcements and discuss how these innovations will help retailers improve operations and their customers’ experiences....
Zendesk to Acquire AI-Driven Quality Management Platform Klaus
January 18, 2024

Zendesk to Acquire AI-Driven Quality Management Platform Klaus

Keith Kirkpatrick and Sherril Hanson of The Futurum Group provide insights into Zendesk’s announced acquisition of quality management platform provider Klaus, bringing the benefit of analytics on both human and...
Accelerating Integration Modernization with Composable Development
January 18, 2024

Accelerating Integration Modernization with Composable Development

In our latest Research Brief, Accelerating Integration Modernization with Composable Development, completed in partnership with Tray.io, we cover the factors that contribute to a fragmented and constrained technology stack and...
Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market
January 17, 2024

Enterprising Insights: Episode 8 – Predictions for 2024 in the Enterprise Software Market

In this episode of Enterprising Insights, Futurum Group Research Director Keith Kirkpatrick discusses six predictions for the enterprise SaaS market, and how they will impact vendors and customers....
Automation Anywhere Launches New Benchmarking Services
January 16, 2024

Automation Anywhere Launches New Benchmarking Services

Keith Kirkpatrick, Research Director with The Futurum Group, covers Automation Anywhere’s announcement of new benchmarking services designed to help companies maximize their automation investments....
Market Insight Report Breaking Down Generic Versus Specialized ERP Software
January 11, 2024

Market Insight Report: Breaking Down Generic versus Specialized ERP Software

In our latest report, Market Insight Report: Breaking Down Generic versus Specialized ERP Software, we provide a comparison of generic ERP software versus specialized solutions, detail factors that should be...
Twilio Announces Management Change to Quell Investor Discontent
January 10, 2024

Twilio Announces Management Change to Quell Investor Discontent

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of a CEO change at Twilio and discusses how that change might help to underscore more confidence in the...
The Enterprise Application Market Outlook for 2024
January 4, 2024

The Enterprise Application Market Outlook for 2024

Keith Kirkpatrick Research Director with The Futurum Group, discusses trends that are predicted to emerge within the SaaS market in 2024 and provides recommendations to vendors seeking to take advantage...
Conversational CX Provider Quiq Focuses on Digital CX and Automation
January 3, 2024

Conversational CX Provider Quiq Focuses on Digital CX and Automation

Keith Kirkpatrick and Sherril Hanson of The Futurum Group speak with conversational CX provider Quiq to learn more about the platform and what makes it unique....
WalkMe Analyst Day Recap: Putting DAP Front and Center
December 28, 2023

WalkMe Analyst Day Recap: Putting DAP Front and Center

Keith Kirkpatrick, Research Director at The Futurum Group, covers WalkMe’s Analyst Day, which included insights around the company’s product, roadmap, go-to-market approach, and use of AI....
How People Analytics and AI Can Enhance a Human-Centric Work Environment - Futurum Tech Webcast
December 21, 2023

How People Analytics and AI Can Enhance a Human-Centric Work Environment – Futurum Tech Webcast

In this episode, Ahgora’s Thiago Quadros and Angelo Frigeri discuss the value of applying analytics and AI to HR processes and functions, the potential effect of AI on workers and...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

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If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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