Author: Keith Kirkpatrick

ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow
February 9, 2024

ServiceNow Addressing Upskilling Needs with RiseUp with ServiceNow

Keith Kirkpatrick, Research Director with The Futurum Group, discusses the demand for industry-wide technology skills training and highlights how RiseUp with ServiceNow is helping to address those needs....
Enterprising Insights: Episode 11 – Earnings Season and Enterprise Application Usability
February 8, 2024

Enterprising Insights: Episode 11 – Earnings Season and Enterprise Application Usability

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses several key enterprise application insights from earnings season, and also discusses the issue of enterprise application usability....
ADP Introduces ADP Assist for HR Productivity and Decision Making
February 7, 2024

ADP Introduces ADP Assist for HR Productivity and Decision Making

Keith Kirkpatrick and Sherril Hanson of The Futurum Group share insights on ADP Assist, a generative AI solution that integrates with ADP’s products across multiple platforms to support HR productivity,...
OpenText Q2 Revenue Growth Driven by Cloud Services, Customer Support
February 6, 2024

OpenText Q2 Revenue Growth Driven by Cloud Services, Customer Support

The Futurum Group’s Steven Dickens and Keith Kirkpatrick share their insights on OpenText’s strong Q2 fiscal 2024 earnings....
Companies and Consumers Focus on Privacy, with Differing Priorities
February 2, 2024

Companies and Consumers Focus on Privacy, with Differing Priorities

The Futurum Group’s Keith Kirkpatrick and Krista Macomber cover the results of Cisco’s 2024 Data Privacy Benchmark Study and discuss the steps organizations should take to engender more trust and...
Enterprising Insights: Episode 10 – Cisco’s Data Privacy Benchmark Study
February 1, 2024

Enterprising Insights: Episode 10 – Cisco’s Data Privacy Benchmark Study

Keith Kirkpatrick, Research Director, Enterprise Applications, at The Futurum Group, discusses several key insights from Cisco’s 2024 Data Privacy Survey, and provides his recommendations to enterprise organizations based on the...
Improving HR Processes Via an Easy Document Management System
February 1, 2024

Improving HR Processes Via an Easy Document Management System

The Futurum Group’s latest research brief, Improving HR Processes Via an Easy Document Management System, completed in partnership with PXMSoft, a Gavdi Group Company, discusses the key challenges facing HR...
Alphabet Posts Strong Q4 and FY 2023 Revenue and Earnings
January 31, 2024

Alphabet Posts Strong Q4 and FY 2023 Revenue and Earnings

Daniel Newman and Keith Kirkpatrick, analysts from The Futurum Group covers Alphabet’s Q4 and FY 2023 earnings, which featured strong overall revenue, cloud revenue, and subscription revenue growth....
Zenarate’s AI Coach Takes Aim at Contact Center Training Gaps
January 30, 2024

Zenarate’s AI Coach Takes Aim at Contact Center Training Gaps

Keith Kirkpatrick and Sherril Hanson at The Futurum Group chat with Zenarate CEO and cofounder Brian Tuite and provide insights into AI Coach, a solution that provides in-depth natural language...
Pega Introduces New Generative AI Assistant
January 29, 2024

Pega Introduces New Generative AI Assistant

Keith Kirkpatrick, Research Director with The Futurum Group, covers Pegasystems’ announcement of its GenAI Knowledge Buddy, which can be deployed across a range of customer and employee use cases to...
Salesforce Announces New Data and AI Innovations for Retailers
January 26, 2024

Salesforce Announces New Data and AI Innovations for Retailers

Keith Kirkpatrick, Research Director with The Futurum Group, covers Salesforce’s retailer-focused generative AI and data announcements, and discusses the key aspect that retailers will need to address to take full...
ServiceNow Q4 2023 Earnings Exceed Guidance, Driven by Generative AI
January 26, 2024

ServiceNow Q4 2023 Earnings Exceed Guidance, Driven by Generative AI

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover ServiceNow’s Q4 and FY 2023 earnings and discuss how the company has successfully leveraged generative AI to drive revenue growth....

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

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Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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