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Author: Keith Kirkpatrick

Keith Kirkpatrick

Five Questions for Rich Green, Chief Product Officer with SugarCRM

Keith Kirkpatrick

Backend AI: Not Just for Customer-Facing Bots

Keith Kirkpatrick

Post-Purchase Strategies to Improve Retail CX

Proactive Status Updates, Predictive Troubleshooting, and Customer Service Enablement Are All Available Tools for Retailers to Improve Customer Goodwill
Keith Kirkpatrick

Customer Success Teams Help Build Meaningful Customer Engagement

Revenue Growth, Churn Reduction, and Improved Brand Advocacy All Contribute to the Business Case for Expanding Customer Success Initiatives
Keith Kirkpatrick

Artificial Intelligence Capabilities Are Quickly Becoming Essential for Customer Experience Initiatives

AI Is Producing Improved Effectiveness and Efficiency in Both Customer-Facing and Back-Office CX Systems Across a Range of Industries and Use Cases
shopping appointments cx
Keith Kirkpatrick

Using Appointment-Based Shopping to Improve CX

Keith Kirkpatrick

B2B Personalization for CX Vendors

Keith Kirkpatrick

Artificial Intelligence for CX Applications

Case Studies, Market Drivers, Market Barriers, and Best Practices for the Adoption of AI Within CX Platforms and Applications
Keith Kirkpatrick

Customer Experience and Customer Engagement Market to Surpass $100 Billion in Annual Worldwide Revenue by 2026

Global CX and CE Software Revenue Will Recover to 2019 Levels in 2022, With a Substantial Growth Trajectory in the Years to Follow
Keith Kirkpatrick

Connecting Patients, Payers, and Providers to Provide Better CX in Healthcare Delivery

Keith Kirkpatrick

CX After COVID-19

Five Key Changes to CX in the Post-Pandemic World
Keith Kirkpatrick

Improving CX in the Grocery Industry

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