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Author: Keith Kirkpatrick

Keith Kirkpatrick

Improving Insurance CX via Engagement and Technology

Keith Kirkpatrick

Using Kiosks to Improve CX

Keith Kirkpatrick

Improving Direct-to-Consumer CX

Keith Kirkpatrick

Using Social Media to Improve CX

Keith Kirkpatrick

The Pitfalls of Over-Personalization with CX

Keith Kirkpatrick

The Power of Zero-Party Data

Keith Kirkpatrick

The Customer Experience Market in 2022 Will Continue to Be Heavily Influenced by Labor Issues, Supply Chain Disruptions, and Health and Safety Concerns

New Dash Research Webinar and White Paper Examine the State of the CX Market and Predictions for 2022, Including Increased Use of Artificial Intelligence and Collaboration Tools for Hybrid Workplaces
Keith Kirkpatrick

The State of the CX Market in 2021

The State of the CX Market in 2021 and Predictions for 2022
Keith Kirkpatrick

Michigan State University to Launch CX Master’s Degree

Keith Kirkpatrick

Five Questions for Rich Green, Chief Product Officer with SugarCRM

Keith Kirkpatrick

Backend AI: Not Just for Customer-Facing Bots

Keith Kirkpatrick

Post-Purchase Strategies to Improve Retail CX

Proactive Status Updates, Predictive Troubleshooting, and Customer Service Enablement Are All Available Tools for Retailers to Improve Customer Goodwill
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