Author: Keith Kirkpatrick

June 16, 2023

Despite a Rise in AI in CX, People Still Prefer to Interact with Humans

June 15, 2023

Survey: Decision Makers Embracing the Autonomous Enterprise

Keith Kirkpatrick, Research Director at The Futurum Group, covers the results of Pegasystems’ decision maker survey on their desire to become autonomous enterprises, while digging into the challenges that all...
June 15, 2023

Webex Contact Center Incorporates Generative AI Conversation Summaries

June 14, 2023

‘Noisy’ Quantum Computers May Provide Value Before the Era of Fault Tolerance

Keith Kirkpatrick, Research Director at The Futurum Group, covers IBM Quantum’s research announcement around the use of novel error-correction techniques that may allow the use of today’s non fault-tolerant quantum...
June 14, 2023

Pega’s Infinity ’23 to Deliver Low-Code Development, Process Optimization

Keith Kirkpatrick, Research Director at The Futurum Group, covers the announcement of Pegasystems’ Infinity ’23 software suite, focusing on its various features sets, capabilities, and value proposition to enterprise organizations....
June 14, 2023

Parsec Highlights Customer-Focused Interface Enhancements to Its MES Platform

June 8, 2023

Twilio’s CustomerAI Technology Enables One-to-One Customer Engagement

June 7, 2023

Salesforce Unveils Marketing GPT & Commerce GPT for End-to-End Personalization

June 6, 2023

FCA’s Consumer Duty Framework: Rules and Standards to Drive Better Customer Experiences

June 6, 2023

Sprinklr AI+ Unifies Its Proprietary AI with Generative AI from OpenAI

June 5, 2023

Automation Anywhere Launches Generative AI Tools

June 5, 2023

Customer Care Questions Drive Significant Engagement with Social Media Platforms

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