Author: Keith Kirkpatrick

Enterprising Insights, Episode 18: New AI Enhancements from Five9, Salesforce, ServiceNow, and SAP Concur
March 28, 2024

Enterprising Insights, Episode 18: New AI Enhancements from Five9, Salesforce, ServiceNow, and SAP Concur

In this episode of Enterprising Insights, The Futurum Group Enterprise Applications Research Director Keith Kirkpatrick discusses several new generative AI-focused product announcements and enhancements focused on contact centers and service...
Adobe Announces GenStudio, Its GenAI-First App for Marketing Teams
March 26, 2024

Adobe Announces GenStudio, Its GenAI-First App for Marketing Teams

Keith Kirkpatrick, Research Director with The Futurum Group, covers the announcement of the gen AI-infused Adobe GenStudio and discusses how it fits with Adobe’s push to create a seamless content...
SAP Announces New Generative AI Features for SAP Concur Users
March 22, 2024

SAP Announces New Generative AI Features for SAP Concur Users

Keith Kirkpatrick, Research Director at The Futurum Group, covers SAP Concur’s new generative AI-powered enhancements, which are designed to reduce user friction, increase compliance, and allow greater coordination between users...
Quantum Workplace Releases New Generative AI-Enabled Features
March 21, 2024

Quantum Workplace Releases New Generative AI-Enabled Features

Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of new enhancements to Quantum Workplace’s platform that are designed to improve efficiency and jumpstart productivity....
ServiceNow Releases Now Platform Washington D.C. Update
March 21, 2024

ServiceNow Releases Now Platform Washington D.C. Update

Keith Kirkpatrick, Research Director with The Futurum Group, covers the release of Washington D.C., ServiceNow’s first platform launch of 2024, which offers more generative AI, workflow automation capabilities, and a...
Enterprising Insights, Episode 17: Embedding AI into Workflows to Improve Efficiencies
March 21, 2024

Enterprising Insights, Episode 17: Embedding AI into Workflows to Improve Efficiencies

Keith Kirkpatrick, Research Director at The Futurum Group, discusses the use of generative AI to improve efficiency within the flow of work, focusing on apps within the healthcare space....
Adobe Posts Solid Q1 FY 2024 Quarter on $5.18B in Revenue
March 19, 2024

Adobe Posts Solid Q1 FY 2024 Quarter on $5.18B in Revenue

The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover Adobe’s Q1 FY 2024 earnings, which featured strong overall revenue and subscription revenue growth and record use of generative AI tools....
Zendesk to Acquire Service Automation Provider Ultimate
March 18, 2024

Zendesk to Acquire Service Automation Provider Ultimate

Keith Kirkpatrick, Research Director with The Futurum Group, covers Zendesk’s planned acquisition of Service Automation Provider Ultimate and discusses how certain capabilities will help drive more adoption of automated bots....
Google Cloud Announces Generative AI Advances at HIMSS
March 15, 2024

Google Cloud Announces Generative AI Advances at HIMSS

Keith Kirkpatrick, Research Director with The Futurum Group, covers Google’s AI-focused announcements from the HIMSS conference and discusses the most interesting AI use cases, potential benefits, and future opportunities for...
Oracle Fusion Cloud Applications Suite Adds New GenAI Capabilities
March 14, 2024

Oracle Fusion Cloud Applications Suite Adds New GenAI Capabilities

The Futurum Group's Keith Kirkpatrick covers Oracle’s announcements of Fusion Cloud Applications’ new generative AI capabilities and discusses the most interesting use cases, potential benefits, and future opportunities for the...
Enterprising Insights, Episode 16: Mid-Market SaaS Applications
March 14, 2024

Enterprising Insights, Episode 16: Mid-Market SaaS Applications

Keith Kirkpatrick, Research Director at The Futurum Group, discusses the opportunity for SaaS vendors in the mid-market, covering the differences in the buying criteria and product demands between buying types,...
Enterprising Insights: Deploying AI Responsibly to Offer Relevant and Timely Personalization
March 12, 2024

Enterprising Insights: Deploying AI Responsibly to Offer Relevant and Timely Personalization

Keith Kirkpatrick, Research Director at The Futurum Group, speaks with Kathryn Murphy, Senior VP, Product & Design with Twilio, about CX, personalization, and AI, and how it can also be...

Welcome

The vision behind everything in Futurum’s Custom Research practice is this: research should show you what is happening, what comes next, and what to do about it. It should be personal to each audience, easy for people to grasp, and structured so LLMs can reason over it accurately. And it should be fast and turnkey; you want answers now, not another project to carry for quarters.

Whether you are defining business, channel, or go-to-market strategy; evaluating vendors or justifying ROI; or commissioning research to fill an emerging market need, we have your back, with a program that answers your questions with the objectivity and credibility to drive real decisions.

To do it, we bring unmatched data to bear: Futurum research, surveys, and market projections; validated market feeds; ETR’s 15 years of insight from 10,000 technology decision-makers; G2’s buyer and user data; and what our analysts hear every day. Add leading primary collection, from AI-moderated voice interviews to surveys and analyst-led interviews, all turnkey, and every project comes out credible, nuanced, and actionable.

And we don’t just drop the results in your lap. For internal work, we provide analyst-led sessions, interactive dashboards, and a range of formats. For market-facing work, Futurum delivers turnkey activation and amplification that actually gets seen, by people and by LLMs, through our media and share of voice. This is research that moves decisions and markets.

We will meet you wherever you are, from a fast-turn brief to a multi-year program, and shape the work to your goals, timeline, and budget. The right program for your moment.

If any of this is useful, I would love to talk.

Benjamin Brown, VP Custom Research, Futurum Research

Benjamin Brown

VP, Custom Research · The Futurum Group

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