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Author: Keith Kirkpatrick

Canva Doubles Down on AI and Martech to Bolster its Creative OS
April 9, 2026

Canva Doubles Down on AI and Martech to Bolster its Creative OS

Keith Kirkpatrick, VP and Research Director at Futurum, covers Canva’s Simtheory and Ortto acquisitions, and discusses the impact on Canva and its competitors in the highly competitive enterprise content creation...
Slack Expands Slackbot for Enterprise Work; Can It Simplify Execution?
April 9, 2026

Slack Expands Slackbot for Enterprise Work; Can It Simplify Execution?

Keith Kirkpatrick, VP and Research Director at Futurum, examines Salesforce’s Slackbot enterprise update, expanding Slack into a unified work interface with AI skills, CRM, and orchestration capabilities....
From Pipeline to Financial Impact: The Business Economic Value of SAP Sales Cloud
April 2, 2026

From Pipeline to Financial Impact: The Business Economic Value of SAP Sales Cloud

In our latest BEV Report, From Pipeline to Financial Impact: The Business Economic Value of SAP Sales Cloud, completed in partnership with SAP, Futurum Research examines how SAP Sales Cloud...
Will MS Copilot Cowork Enable Real Enterprise AI Collaboration?
April 1, 2026

Will MS Copilot Cowork Enable Real Enterprise AI Collaboration?

Keith Kirkpatrick, VP & Research Director at Futurum, discusses Microsoft’s Copilot Cowork in Frontier, and discusses the steps Microsoft will need to take to enable enterprise-grade usage by customers....
Is Workflow AI Now Native After Microsoft Embeds Copilot in Power Platform?
March 27, 2026

Is Workflow AI Now Native After Microsoft Embeds Copilot in Power Platform?

Keith Kirkpatrick, Research Director at Futurum, examines Microsoft Copilot integration within Power Platform and how agentic workflows and process mining reshape enterprise application execution and decision-making....
Oracle Positions AI Database 26ai to Lead $1.2 Trillion Market by Bridging the Agentic Reasoning Gap
March 25, 2026

Oracle Positions AI Database 26ai to Lead $1.2 Trillion Market by Bridging the Agentic Reasoning Gap

Brad Shimmin and Keith Kirkpatrick of Futurum explore Oracle's pivot to agentic plumbing. Oracle is embedding autonomous reasoning directly into Oracle AI Database 26ai to solve the enterprise data latency...
Can Qualtrics Help Customers Move From Listening to Insights to Driving Action
March 20, 2026

Can Qualtrics Help Customers Move From Listening to Insights to Driving Action?

Keith Kirkpatrick, VP & Research Director at Futurum, covers the key announcements from X4, Qualtric’s annual conference, and discusses the implications for the company, its competitors, and the overall CX...
Can Agentforce Sales Redefine AI Sales, Or Will Platform Fatigue Slow Adoption?
March 20, 2026

Can Agentforce Sales Redefine AI Sales, Or Will Platform Fatigue Slow Adoption?

Keith Kirkpatrick, VP & Research Director at Futurum, covers Salesforce’s Agentforce Sales launch, and discusses the implications for customers, prospects, and other vendors in the market....
Can Twilio’s PGA Deal Redefine Data-Driven Engagement in Sports
March 19, 2026

Can Twilio’s PGA Deal Redefine Data-Driven Engagement in Sports?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights into Twilio’s deal with the PGA of America, and discusses the potential benefits and challenges for Twilio as the...
Can Avaya Nexus Redefine Mission-Critical Voice as a Strategic Asset?
March 19, 2026

Can Avaya Nexus Redefine Mission-Critical Voice as a Strategic Asset?

Keith Kirkpatrick, VP & Research Director at Futurum, shares his insights on the launch of Avaya Nexus and discusses the implications for prospects, customers, and the CCaaS market....
Is SAP’s Next-Gen Ariba the Missing Link for Real Agentic Procurement Workflows
March 18, 2026

Is SAP’s Next-Gen Ariba the Missing Link for Real Agentic Procurement Workflows?

Keith Kirkpatrick, VP & Research Director at Futurum, covers the launch of next-generation SAP Ariba, which embeds AI natively within procurement, leveraging SAP’s unmatched troves of workflow and process data....

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