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Author: Alex Gaw

Alex Gaw

Retailers Deploy AI to Improve CX and Drive Revenue

Amazon’s Dominance, Supply Chain Disruptions, and Record Holiday Spending Are Projected
Alex Gaw

Acquia Study: Marketers Changed Digital CX Strategies While the Pandemic Raged On

Report Also Surveys Personalization and Privacy Issues
Alex Gaw

Informatica Announces Initial Public Offering

29 Million Shares Raised $841 Million
Alex Gaw

Zendesk to Acquire Momentive of SurveyMonkey Fame

Goal Is to Create a Leading Customer Intelligence Company
Alex Gaw

Significant Disconnect Exists Between Consumers and Business Leaders on Issues of Trust

Leaders Tend to Overestimate Consumer Confidence Levels, While Reality Is Much Starker
Alex Gaw

More Than 100,000 Brands Have Joined Amazon’s US Store This Year

Amazon Also Unrolls New Tools, Services, and Benefits for Sellers
Alex Gaw

New Report Indicates that Funnels Miss Customer Interactions and Distort Data

Journey Maps Is a New Solution from Heap to Address the Issue
Alex Gaw

Restaurant Software Company Olo to Acquire Customer Personalization Provider Wisely

Broadened Platform Will Offer Restaurants an Expanded Portfolio of Solutions
Alex Gaw

EY Survey: “Omnisumers” Offer Energy Providers a New Customer-Focused Opportunity

Energy Customers Are More Engaged and Willing to Pay for New Energy Solutions
Alex Gaw

Medallia Research: Three Practices Separate EX Leaders from Laggards

Employee Well-Being Forms the Cornerstone of Best Practices
Alex Gaw

Online Shoppers Have Big Expectations This Holiday Season

But Only Those Brands That Connect With Consumers Will Win
Alex Gaw

Medallia Acquisition by Thoma Bravo Is Approved

Deal Will Pay $34 per Share to Shareholders and Take Medallia Private
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