This benchmark assesses how major enterprise software vendors are implementing agentic AI in customer help today. It explains the criteria that separate basic LLM chat from enterprise-grade agentic systems, introduces...
Ashley Kramer, Interim CRO and CMSO at GitLab, joins Daniel Newman to discuss the AWS and GitLab's innovative AI collaboration aimed at enhancing software development and security....
The Futurum Group’s Daniel Newman and Keith Kirkpatrick cover SmartSheet’s use of Amazon Q to power its @AskMe chatbot, and discuss how the implementation should serve as a model for...
Paul Nashawaty, Practice Lead, and Sam Holschuh, Analyst, at The Futurum Group share their insights on the transformative potential of Amazon Q across software development and business operations....
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