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Insight Type: Industry News

Sherril Hanson

CARiNA from ComputerTel Helps Customers Capture and Manage Valuable Client Data

CARiNA solution now rated “Avaya Compliant” with Avaya OneCloud™ UCaaS solutions
Sherril Hanson

Twilio Launches Twilio Ventures, a $50 Million Fund to Unlock the Imagination of Builders Fueling the Future of Customer Engagement

New fund champions the next generation of developer-centric software companies and innovation in customer engagement
Sherril Hanson

ActionIQ Named A Strong Performer in B2B Customer Data Platforms Report by Independent Analyst Firm

Sherril Hanson

New Book Explores Radical Changes in Consumer Expectations, and How Businesses are Joining a New Movement to Meet Them

Experience is Everything reveals how the most innovative CX organizations are consistently delighting customers and generating revenue through “NOW CX”
Sherril Hanson

Brands Leverage Tealium To Support Record Volumes On Black Friday And Cyber Monday

Tealium’s industry leading customer data platform supported a record-breaking 14 Billion events to deliver real-time customer experiences
Sherril Hanson

Forsta Announces Global Partnership with Phebi.AI

Partnership adds award-winning voice tech and nonconscious emotion analysis to comprehensive customer insights technology platform
Sherril Hanson

New Global Survey Finds Consumers Are Becoming More Selective About Where, When and How They Share Information with Brands

Airship’s survey exposes key shifts in consumer behavior with greater expectations for personalized controls and value exchanges enabled by mobile apps
Sherril Hanson

Grocery Brands Top Qualtrics 2022 Experience Index

Customer loyalty soared for Costco, Amazon and Kroger as COVID-19 continued to impact consumer sentiment and expectations
Sherril Hanson

mParticle Announces Expansion into Asia Pacific and Japan

Global Brands Select Leading CDP Provider to Accelerate Customer Data Strategies
Sherril Hanson

Ceridian Pulse of Talent Report: Burnout Impacting Majority of Workforce in Australia and New Zealand

Sherril Hanson

2021 Retail Reputation Report Reveals Uptick in Reviews and Google My Business Views

Report finds that retailers must prioritize online and in-store experiences, as well as employee experience this holiday season, and beyond
Sherril Hanson

Quantum Metric Introduces Embedded Replay for the Qualtrics Platform

Offers industry leading integration of session replay within the Qualtrics XM Platform™
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