Insight Type: Industry News

December 9, 2021

Sherril Hanson

Cigniti Unveils Incight – A Customer Experience Assurance Platform

December 9, 2021

Sherril Hanson

Bright Talent Launches New Strategic Framework to Help Companies Foster More Engaging Employee Experiences

The Employee Experience Lifecycle helps companies attract, engage and retain their best employees in the new era of hybrid and flexible work models.

December 9, 2021

Sherril Hanson

ServiceSource Accelerates Its Market Momentum with the Addition of Three New Clients Spanning a Wide Range of Solutions

Company’s Approach to Solving Sales and Customer Experience Challenges Attracts High Growth Cloud Leaders

December 9, 2021

Sherril Hanson

Search and Recommendations Solution from Coveo for SAP Commerce Cloud Now Available on SAP® Store

Integrated with SAP Commerce Cloud, Coveo’s offering provides AI-powered search, personalization and recommendations to customers

December 9, 2021

Sherril Hanson

CARiNA from ComputerTel Helps Customers Capture and Manage Valuable Client Data

CARiNA solution now rated “Avaya Compliant” with Avaya OneCloud™ UCaaS solutions

December 8, 2021

Sherril Hanson

Twilio Launches Twilio Ventures, a $50 Million Fund to Unlock the Imagination of Builders Fueling the Future of Customer Engagement

New fund champions the next generation of developer-centric software companies and innovation in customer engagement

December 8, 2021

Sherril Hanson

ActionIQ Named A Strong Performer in B2B Customer Data Platforms Report by Independent Analyst Firm

December 8, 2021

Sherril Hanson

New Book Explores Radical Changes in Consumer Expectations, and How Businesses are Joining a New Movement to Meet Them

Experience is Everything reveals how the most innovative CX organizations are consistently delighting customers and generating revenue through “NOW CX”

December 8, 2021

Sherril Hanson

Brands Leverage Tealium To Support Record Volumes On Black Friday And Cyber Monday

Tealium’s industry leading customer data platform supported a record-breaking 14 Billion events to deliver real-time customer experiences

December 8, 2021

Sherril Hanson

Forsta Announces Global Partnership with Phebi.AI

Partnership adds award-winning voice tech and nonconscious emotion analysis to comprehensive customer insights technology platform

December 8, 2021

Sherril Hanson

New Global Survey Finds Consumers Are Becoming More Selective About Where, When and How They Share Information with Brands

Airship’s survey exposes key shifts in consumer behavior with greater expectations for personalized controls and value exchanges enabled by mobile apps

December 8, 2021

Sherril Hanson

Grocery Brands Top Qualtrics 2022 Experience Index

Customer loyalty soared for Costco, Amazon and Kroger as COVID-19 continued to impact consumer sentiment and expectations

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701