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Insight Type: Industry News

Sherril Hanson

Informatica Unveils 2021 State of the CDO Study

Data Fragmentation Emerges as Biggest Barrier to Digital Transformation in 2022
Sherril Hanson

Five9 Rated Highest in Overall Vendor Satisfaction Among Customers Surveyed by Industry Analyst DMG Consulting

Five9 earned 33 perfect scores out of a possible 34 and received the highest ratings across four overarching categories: vendor satisfaction, product features, platform features, and Workforce Optimization (WFO) / Workforce Engagement Management (WEM) capabilities.
Sherril Hanson

InMoment Ranked in Top 50 Insights & Analytics Report by the Insight Association

Company recognized for leadership prowess in Gartner, Forrester, G2 Grid, and Top 5O Insights & Analytics Reports for its unique blend of CX best practices and modern market research approach
Sherril Hanson

Alvaria Recognized with the Frost & Sullivan Customer Value Leadership Award at the 2021 Excellence in Best Practices Awards Gala

Industry’s highest accolades for Outbound Campaign Management presented to Alvaria
Sherril Hanson

Khoros Reveals Priorities and Pitfalls for CMOs in Navigating the Rise of Digital Commerce

New whitepaper highlights the importance of human connection and seamless experiences in digital marketing strategies
Sherril Hanson

Freshworks Helps Africa’s Leading Media Company MultiChoice Deliver a Modern Employee and Customer Experience

Freshdesk helped increase satisfaction scores across 20 million Multichoice subscribers; while Freshservice streamlined internal employee IT support tickets
Sherril Hanson

Poor customer experiences costing businesses up to USD 216 billion in India, says Qualtrics Study

Sherril Hanson

VoiceFoundry, a TTEC Digital business, Wins Inaugural AWS 2021 Amazon Connect Partner of the Year (UKI) Award

The AWS Partner Network (APN) recognized VoiceFoundry’s work to help customers elevate their customer experience leveraging Amazon Connect
Sherril Hanson

Sprinklr Announces Third Quarter Fiscal 2022 Results

Q3 Total Revenue of $127.1 million, up 32% year-over-year
Sherril Hanson

Glia and Clinc Partner to Transform the Customer Experience for Financial Institutions

Clinc integrates virtual banking assistant into Glia’s Digital Customer Service platform
Sherril Hanson

HGS unveils new digital-led vision

New brand positioning underscores commitment to exceed today’s rising customer and employee expectations
Sherril Hanson

Glance Receives Frost & Sullivan 2021 Product Leadership Award

Guided CX Provider is Lauded for Excellence in Visual Engagement
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