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Insight Type: Industry News

Sherril Hanson

CallMiner Named Automation Solution of the Year at CCW Excellence Awards

The CallMiner Conversation Analytics Platform recognized among industry-leading solutions driving contact center and customer experience excellence
Alex Gaw

Mass Consumer Dissatisfaction with Business in India, New Qualtrics Report Notes

Unhappiness Among India’s Customers Carries a Multibillion-Dollar Price Tag
Sherril Hanson

TaskUs Partners with Artificial Intelligence Provider ASAPP to Offer a Customer Experience of the Future

CCW BPO of the Year, TaskUs, and Automation Solution of the Year Finalist, ASAPP, Work to Advance Digital Engagement in First Deal
Sherril Hanson

Algolia Named A Great Place To Work For The First Time

Employees cite the five core values of trust, humility, grit, candor and care as reasons for the company’s strong work culture
Sherril Hanson

Five9 Wins Best in Biz Awards for Enterprise Product of the Year, Support Department of the Year and Executive of the Year

Sherril Hanson

NICE Named a Leader in 2021 SPARK Matrix for Voice of the Customer

NICE VoC recognized for built-in AI and analytics and real-time actions that help organizations instantly act on customer feedback to drive better customer engagement in Quadrant Knowledge Solutions report
Sherril Hanson

Amperity Awarded Two Comparably Awards for Culture, Leadership

Leading customer data platform’s accolades include Best Company Culture and Best CEO
Sherril Hanson

Sprinklr Announces Strategic Partnership with Google Cloud to Drive Unified Customer Experience Management for Global Enterprises

Google Cloud will help businesses manage Sprinklr’s Unified-CXM platform in a public cloud environment with ease-of-management and low network latency
Sherril Hanson

Reputation Promotes Pranav Desai to Chief Product Officer

Sherril Hanson

Formation Survey: Continuous, Data-Driven Personalization Is Critical to Next Phase of Shopper Loyalty

One-size-fits-all loyalty programs are no longer enough, but new data reveals what customers are looking for
Sherril Hanson

AnyRoad Takes Experiential Intelligence to New Heights with AnyRoad Atlas

New Self-Service Analytics Solution Empowers Brands to Deep Dive The Performance of Their Experiential Programs
Sherril Hanson

CALABRIO NAMED AN EXEMPLARY VENDOR IN VENTANA RESEARCH’S 2022 AGENT MANAGEMENT VALUE INDEX REPORT

New report helps organizations find the best agent management vendor across seven product and customer experience evaluation categories
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