Insight Type: Industry News

February 1, 2022

Sherril Hanson

Point of no return: 89% of consumers identify returns as priority for ecommerce retailers

81% of consumers would write off a retailer if they saw issues with return process

February 1, 2022

Sherril Hanson

Yext Becomes First Federated AI Search Integration in the Freshworks Marketplace

February 1, 2022

Sherril Hanson

Netcracker Extends Strategic Relationship With T-Mobile, America’s 5G Leader

T-Mobile Will Continue Using Netcracker Digital BSS and Hosted Managed Services for Its Wholesale, IoT and Industry-Leading MVNO Business

February 1, 2022

Sherril Hanson

Content Guru and FourNet Join Forces In New Partnership

February 1, 2022

Sherril Hanson

Formation Releases “Three-Step Offer” Capability

Leading Dynamic Offer Platform Expands Its Offer Library With 3-Step Offer

February 1, 2022

Sherril Hanson

Merkle’s Q4 2021 Digital Marketing Report Highlights Key Behavioral Shifts Driving Advertising Spend Across Channels

Increases in consumer travel and in-person shopping influence digital media spend allocations

February 1, 2022

Sherril Hanson

Talkdesk Appoints Tom Reilly to Board of Directors

Contact center industry disruptor gains transformational leader with deep expertise in driving execution of fast-growth companies

February 1, 2022

Sherril Hanson

Nearly a Half of Customers Are Abandoning Financial Services Websites

New Contentsquare report uncovers the critical need for brands to understand digital bottlenecks that negatively impact the customer experience

February 1, 2022

Sherril Hanson

SugarCRM Introduces Integrated Playbook Functionality to Support Guided Selling and CRM Process Automation

The Company Acquires AddOptify, a Provider of Guided Selling Solutions for SugarCRM Customers Worldwide, to Automate and Accelerate Business Processes and Workflows

February 1, 2022

Sherril Hanson

Calabrio Releases New Performance Coaching to Facilitate Agent Success and Customer Service Excellence

Integrated, data-driven module provides tools to better support, develop and engage agents, allowing them to better meet rising interaction volumes and complexity

February 1, 2022

Sherril Hanson

InMoment Further Extends AI-Powered Technologies to Advance Experience Improvement

Announces InMoment AI™ to advance its mission to improve experiences in the moments that matter

February 1, 2022

Sherril Hanson

defi SOLUTIONS Business Process Outsourcing (BPO) Implements State-of-the-Art Technology: Amazon Lex, chatbots with conversational AI, and Genesys®, a global cloud leader in customer experience orchestration

Working remotely or in-facility, defi team members offer digital, AI-enabled experience to lenders and their borrowers

Digital Leadership & CIO

The Futurum Group

(833) 722-5337

501 West Ave., Suite 2102
Austin TX 78701