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Insight Type: Industry News

Sherril Hanson

Freshworks Helps 7-Eleven Improve its Omnichannel Customer Experience

7-Eleven resolves its Philippines customer and partner support tickets faster by using the modern automations of Freshdesk
Sherril Hanson

The Six Ingredients for Supercharging B2B CX

New Global Study Reveals How Current Events Influence the B2B Buying Process
Sherril Hanson

Bloomreach and Fast Partner to Make Any Digital Marketing Channel Shoppable With a Single Click

Integration of Fast’s Technology Into Bloomreach Engagement Will Allow Businesses to Embed One-Click Checkout Into Emails, Text Messages, and More
Sherril Hanson

CallMiner Named a Top Place to Work for 2021 by The Boston Globe

Sherril Hanson

Less than half of financial services employees say their organizations deliver on employee experience and satisfaction

Sherril Hanson

Optevo Collaborations Transform Workplace Productivity & Employee Experience

Optevo’s new platform release, designed for the hybrid workplace, empowers autonomy for flexibility
Sherril Hanson

WorkForce Software Named Gold Winner in the Most Innovative Company of the Year Best in Biz Awards 2021

WorkForce Software’s innovative and modern workforce management and employee experience platform has significantly improved their customers’ employee engagement and communications to land the top spot as Most Innovative Company of the Year
Sherril Hanson

SMG Named a Visionary in 2021 Gartner® Magic Quadrant™ for Voice of the Customer

Sherril Hanson

Reputation Named a Niche Player in 2021 Gartner® Magic Quadrant™ for Voice of the Customer (VoC) Report

Reputation has been included for the first time in this Magic Quadrant, the research profiles 14 of the most advanced vendors
Sherril Hanson

Verint Announces Strong Third Quarter Results, Raises Guidance and Three-Year Targets

Delivers Strong Q3 Cloud Revenue Growth; Expects Strong Q4 and Raises Annual Cloud Revenue Growth Guidance. Introduces FYE 2023 Guidance Above Prior Targets and Raises FYE 2024 Targets
Sherril Hanson

Forsta Placed in 2021 Gartner® Magic Quadrant™ for Voice of the Customer

Forsta Recognized for Completeness of Vision and Ability to Execute
Sherril Hanson

18Birdies Hits a Hole in One by Selecting mParticle as Customer Data Infrastructure

#1 Rated Golf App Leverages Customer Data to Grow Golfer Participation and Loyalty
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