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Category: Enterprise Software & Digital Workflows

June 23, 2023

Lenovo ThinkSmart View Plus: A Solid Device for Hybrid Work Environments

The Futurum Group Industry Analyst, Michael Diamond shares his thoughts on the Lenovo ThinkSmart View Plus all-in-one collaboration device that is designed to help organizations offer collaboration solutions for huddle...
June 23, 2023

Managing the Challenges of Using the Contact Center Agent as the Human in the Loop

June 23, 2023

Zoom Adds Generative AI-Powered Zoom IQ Features. Will They Resonate?

Mark Beccue, Research Director AI at The Futurum Group examines Zoom’s addition of generative AI-powered Zoom IQ features. Will they resonate? The piece explores how the collaboration space has become...
June 23, 2023

Genesys Launches the Experience Index for Contact Center Employees

June 22, 2023

Neat Unveils Groundbreaking Expansion with New App Platform and Adaptable Hardware to Address the Modern Workplace

Craig M. Durr, senior analyst at The Futurum Group, covers Neat's groundbreaking expansion, introducing a new app platform and adaptable hardware to address the complexities of the modern workplace. Discover...
Craig Durr
June 22, 2023

Futurum Tech Webcast – Qualcomm, Schneider Electric, and Capgemini Hoist Private 5G Capabilities to New Levels

Qualcomm, Schneider Electric, and Capgemini collaborate on advancing 5G private network innovation by replacing wired connections with wireless and unifying existing wireless connections, positioning 5G private networks to increasingly simplify...
Zendesk-Acquires-Workforce-Management-Software-Provider-Tymeshift
June 22, 2023

Zendesk Acquires Workforce Management Software Provider Tymeshift

Keith Kirkpatrick, Research Director at The Futurum Group covers Zendesk’s acquisition of Tymeshift, an AI-powered workforce management solution built exclusively for Zendesk customers, which enables the improved management of agent...
New Avaya-Alvaria Partnership to Focus on Proactive Customer Experience, Outbound Engagement
June 22, 2023

New Avaya-Alvaria Partnership to Focus on Proactive Customer Experience, Outbound Engagement

The Futurum Group’s Daniel Newman and Keith Kirkpatrick provide their insights and analysis on the new Avaya-Alvaria partnership, as their collaboration looks to bring deeper focus on proactive customer outreach...
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June 22, 2023

UJET: Leveraging Stability and Data-Handling Policy to Drive Customer Growth

June 22, 2023

Announcements from Verint Engage 2023

June 21, 2023

Shure Introduces MXA902 Integrated Conferencing Ceiling Array, Revolutionizing Audio Solutions for Meeting Rooms

Craig Durr, Senior Analyst at The Futurum Group, covers the introduction of Shure's MXA902 Integrated Conferencing Ceiling Array and its potential to revolutionize audio solutions in meeting rooms. The research...
Craig Durr
June 21, 2023

Qualcomm Gives Communications Hardware Vendors a Powerful Foundation for AI-Based Experiences

Sean Spradling, Senior Analyst for Workplace Communication Platforms and Applications at The Futurum Group, examines Qualcomm’s recent announcement of the Video Collaboration Platform....

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