Analyst(s): Ron Westfall
Publication Date: October 8, 2024
Document #: AIESRW202410
This insights report examines the uptick in fiber service provider initiatives and moves from the major US players showing how fiber is becoming increasingly integral to meeting society-wide broadband objectives. Underpinning the growing presence of fiber access services is AI, including AIOps and GenAI capabilities. For instance, GenAI chatbots are becoming increasingly valuable for operations teams due to their ability to enhance workforce efficiency and improve user experience (UX).
Key Points:
- Surging AI workloads are adding more demand for today’s fiber networks.
- Fiber broadband providers need to proactively expand and upgrade their infrastructure to meet new bandwidth demands.
- Expanded AI adoption aligns with industry-wide benefits such as streamlining operations with AIOps.
Overview:
The Futurum Group’s latest insights report, Fiber and AI, Ai and Fiber: Meant for Each Other – Sept. 2024, spotlights how using sophisticated natural language processing (NLP) comprehends and engages with human language in a natural, conversational way. GenAI chatbots have made inroads simplifying interactions for operations teams, allowing them to manage complex systems without necessarily requiring extensive technical expertise.
As service providers expand and accelerate their fiber services deployments, AI is playing an increasingly critical role. Fiber service providers are expanding their consideration and adoption of key AI technologies such as GenAI-enabled chatbots and AI-driven digital twins. The report covers key Futurum Research that shows organizations are balancing AI service deployment evenly across outsourcing (51.7%) and insourcing (48.7%), influencing fiber deployment decisions.
Key takeaways from Fiber and AI, Ai and Fiber: Meant for Each Other – Sept. 2024 include:
- To accelerate AI benefits across fiber deployments, service providers should emphasize how AI can improve workforce, customer, and partner experiences.
- Fiber service providers can strengthen their overall fiber strategies by including topmost consideration of AI technologies with the end goal of improving business outcomes.
- AI and fiber mutually assist each other as AI propels fiber demand and innovation and fiber access and transport are integral to delivering and scaling AI services and applications.
Fiber service providers will need to show that embracing AI technologies is producing better experiences for customers, workforce, and partners through gains in areas such as improved operations, more efficient field installations, and enhanced customer support. Through this approach, fiber service providers can show that they are integral to the deployment and scaling of AI services—an outcome that can broaden and diversify their revenue streams.
The full report is available via subscription from the Futurum Intelligence Platform—click here for inquiry and access.
If you are interested in learning more, be sure to download your copy of Fiber and AI, AI and Fiber: Meant for Each Other – Sept. 2024 today.
Disclosure: The Futurum Group is a research and advisory firm that engages or has engaged in research, analysis, and advisory services with many technology companies, including those mentioned in this article. The author does not hold any equity positions with any company mentioned in this article.
Analysis and opinions expressed herein are specific to the analyst individually and data and other information that might have been provided for validation, not those of The Futurum Group as a whole.
Other insights from The Futurum Group:
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T-Mobile Reports Stellar Q2 2024 Earnings, Raises Guidance for the Year
Exploring CSP Growth with GenAI: The Amdocs and NVIDIA Alliance – Six Five Podcast: The 5G Factor
Author Information
Ron is an experienced, customer-focused research expert and analyst, with over 20 years of experience in the digital and IT transformation markets, working with businesses to drive consistent revenue and sales growth.
He is a recognized authority at tracking the evolution of and identifying the key disruptive trends within the service enablement ecosystem, including a wide range of topics across software and services, infrastructure, 5G communications, Internet of Things (IoT), Artificial Intelligence (AI), analytics, security, cloud computing, revenue management, and regulatory issues.
Prior to his work with The Futurum Group, Ron worked with GlobalData Technology creating syndicated and custom research across a wide variety of technical fields. His work with Current Analysis focused on the broadband and service provider infrastructure markets.
Ron holds a Master of Arts in Public Policy from University of Nevada — Las Vegas and a Bachelor of Arts in political science/government from William and Mary.