Category: Mobile Devices

September 9, 2022

mdiamond@futurumresearch.com

Research Note

Apple Far Out Event – Locking Onto Maslow Anytime and Anywhere

Futurum analyst Michael Diamond discusses announcement from Apple’s most recent Apple Far Out event where it unveiled its new iPhone 14, iWatch 8 Series, and AirPods Pro 2.

Digital Transformation, Mobile Devices, PCs and Devices

May 9, 2022

Keith Kirkpatrick

Industry News

Providing Better CX for Seniors

Strengthening Customer Experiences for the Older Generation Is a Key Opportunity, But Requires Distinctive Practices and Processes

Contact Center, CRM, Mobile Devices

March 29, 2022

mdiamond@futurumresearch.com

Research Note

Apple Reportedly Preps for a Hardware Subscription Model — Why That’s a Smart Move

Futurum analyst Michael Diamond discusses Apple rumored to be moving its iPhone to a subscription service model and why that’s a smart move for the company. He also explores the Device-as-a-Subscription market in general, as well as what this might mean for Apple moving forward.

5G, Communications Networks, Digital Transformation, Mobile Devices, PCs and Devices

March 25, 2022

Sue Marek

Industry News

T-Mobile to Revamp Enterprise Business with New Customer Care Focus

The Wireless Operator Moved Its Top Customer Care Executive to Its Enterprise Group to Bring a New Focus to That Division

Communications Networks, Mobile Devices

March 25, 2022

Keith Kirkpatrick

Industry News

Optimizing CX for Mobile Interactions

Mobile Usage Numbers Are Rising, and So Are Customers’ Expectations for Experience and Satisfaction

Communications Networks, Mobile Devices

February 15, 2022

Alex Gaw

Industry News

Adobe Launches New Mobile Capabilities in Journey Optimizer

Mobile Features Will Allow Brands to Connect With Customers Anywhere

Mobile Devices, Personalization

February 7, 2020

Daniel Newman

Research Note

Apple Finally Slapped by French Consumer Fraud Group For Throttling iPhones

After much debate, the French Consumer Fraud Group has fined Apple 25 million euros for throttling its iPhones. Small fine, but a big step for consumers.