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Category: Employee Experience

Sherril Hanson

Staffing Issues Continue in Travel and Hospitality

Alex Gaw

Cisco Unveils New Webex Features

New Features Meant to Support Hybrid Work Models
Alex Gaw

Medallia Research: Three Practices Separate EX Leaders from Laggards

Employee Well-Being Forms the Cornerstone of Best Practices
Alex Gaw

Survey: More US Employees Feel Empowered to Discuss Well-Being Issues With Employers

Work-Life Flexibility Is Important, but Return to Office Is a Stressor
Keith Kirkpatrick

Managing Employee Experience Amid COVID-19 Vaccine Mandates

Alex Gaw

Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says

Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Alex Gaw

CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai

Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
Alex Gaw

Report: Great Resignation Occurring Because of Employee Burnout and Disaffection

Workers Sought New Jobs with Companies Invested in Their Well-Being
Alex Gaw

ServiceNow Releases Rome, the Latest Version of Now Platform

Alex Gaw

ASAPP Report: Why Turnover of US Contact Center Agents Is So High

Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
Alex Gaw

Alvaria Announces Two New Application Suites for the Enterprise

CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Alex Gaw

Qualtrics and Mercer Join Forces for Employee Experience Betterment

Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
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