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What we do
Data & Intelligence
Testing, Labs & Validation
Research & Advisory
Media Activation & Custom Projects
What we cover
AI and Data Analytics
Application Development and Modernization
Communications Networks
Customer Experience
Cybersecurity
Data Infrastructure
Emerging Technologies
Enterprise Applications
Hybrid Cloud, Infrastructure, and Operations
PCs and Devices
Semiconductors and Components
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News and Insights
The Futurum Network
Insights
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Futurum Labs Research Library
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Vertical Insights
Technology Insights
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Signal65
Six Five Media
Tech Field Day
Techstrong
Visible Impact
Media
Techstrong Live Stream
Futurum Tech Webcast
The Six Five Webcast
The Main Scoop
â„¢
Making Markets Podcast
Infrastructure Matters
The 5G Factor
DevOps Dialogues
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Category: Employee Experience
October 15, 2021
Keith Kirkpatrick
Industry News
Managing Employee Experience Amid COVID-19 Vaccine Mandates
Employee Experience
October 12, 2021
Alex Gaw
Industry News
Businesses Are Better at Handling Customer Expectations Because of Pandemic, Journal Says
Leaders Show How Business Response to Health Crisis Boosted the Bottom Line
Contact Center
,
Employee Experience
October 11, 2021
Alex Gaw
Industry News
CX Solutions Maker Genesys to Acquire Pointillist and Exceed.ai
Artificial Intelligence Capabilities Will Provide Boost to CX Initiatives
AI
,
Contact Center
,
Employee Experience
October 5, 2021
Alex Gaw
Industry News
Report: Great Resignation Occurring Because of Employee Burnout and Disaffection
Workers Sought New Jobs with Companies Invested in Their Well-Being
Employee Experience
September 22, 2021
Alex Gaw
Industry News
ServiceNow Releases Rome, the Latest Version of Now Platform
Employee Experience
September 18, 2021
Alex Gaw
Industry News
ASAPP Report: Why Turnover of US Contact Center Agents Is So High
Up to 40% of Agents Leave Their Jobs Each Year, Impacting CX
AI
,
Contact Center
,
Employee Experience
September 15, 2021
Alex Gaw
Industry News
Alvaria Announces Two New Application Suites for the Enterprise
CX Suite and EX Suite Form Part of Alvaria Enterprise Contact Center Portfolio
Contact Center
,
Employee Experience
August 27, 2021
Alex Gaw
Industry News
Qualtrics and Mercer Join Forces for Employee Experience Betterment
Initiative will Enable Companies to Enjoy Qualtrics’ Software Features and Mercer’s HR Expertise
Employee Experience
August 21, 2021
Alex Gaw
Industry News
New Gartner Survey Identifies Six Gaps Critical to Future Employee Experience
Disparities Crop Up Between What Executives Suppose and What Employees Believe
Employee Experience
July 6, 2021
Sherril Hanson
Industry News
Merger and Acquisition Activity in the CX Market is Unabated through the COVID-19 Pandemic
Contact Center
,
CRM
,
Customer Experience
,
Data Analytics
,
Employee Experience
,
Personalization
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