IBM watsonx AI Platform Is Vying for Premier Enterprise AI Tech Stack
Mark Beccue, Research Director at The Futurum Group, examines IBM’s new Granite AI models and the continued watsonx platform momentum, and how such innovation will affect the market.
Topics Cover Small Businesses and CRM, US Shoppers and AI, and AI for the Modern Contact Center
Alex Gaw, Contributing Analyst at The Futurum Group, provides a roundup of new and recent CX research reports and survey findings from Zoho, SAP Emarsys, and Verint in collaboration with Five9.
New Sales Team Capabilities Launching in Fall 2023, Including Virtual Coach, Deal Risk Signals, and Discover Monthly
Keith Kirkpatrick, Research Director at The Futurum Group, covers Zoom’s rebrand of IQ for Sales as Zoom Revenue Accelerator, and discusses why the fall launch of new sales support features will be essential to the company’s platform strategy.
Highlighting Industry Players Approaching Generative AI in the Right Way
Mark Beccue, Research Director at The Futurum Group, highlights organizations approaching generative AI in the right way. This edition of Adults in the Generative AI Rumpus Room features Gleen and IBM.
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Google’s Gerrit Kazmaier and Andi Gutmans to discuss Google Cloud Next, Generative AI, and what makes Google’s approach to the data ecosystem unique
On this episode of The Six Five – On The Road, hosts Daniel Newman and Patrick Moorhead welcome Warren Barkley, Director, Product Management, Google Cloud AI for a conversation on Google’s decades of investments in research and AI.
On this episode of The Six Five Webcast, hosts Patrick Moorhead and Daniel Newman discuss the latest earnings releases for Dell Technologies, MongoDB, Broadcom, and Elastic, along with Huawei’s “mystery” phone, Qualcomm at IAA and more.
AI Readiness Assessment and TTEC Digital Contact Center Intelligence Powered by AWS are Introduced
Sherril Hanson, Senior Analyst at The Futurum Group, looks at two new announcements coming from TTEC, both centered around supporting contact centers as the move forward with layering in artificial intelligence.
Fledgling Startup Builds a Check Layer for LLM-Based Customer Service Chatbots
Mark Beccue, Research Director at The Futurum Group, examines Gleen’s focus on improving LLM-based customer service chatbots, with a particular priority on solving LLM hallucinations, and how the company’s innovation will affect the market.
